Are you ambitious, skilled, and eager to take your career to the next level? Your opportunity is here! 

In Youi Claims Lodgements, we take pride in nurturing talent and fostering growth. Our belief in the potential of our team members runs deep, and we're thrilled to provide a platform for your ongoing success. As we push boundaries and innovate, we're on the lookout for exceptional individuals to join us in shaping a trailblazing future.

The details:

• Thursday to Saturday roster
• Shift times vary between 7:00am and 5:00pm
• 22.8 hours per week

Your Responsibilities:

• Be the first point of contact for customers getting in touch with us after an insured event.
• Assist customers during their crucial moments by efficiently initiating their claims process.
• Find solutions that are a win-win for both our clients and Youi, effectively troubleshooting issues.
• Act as a direct link between customers and service providers.
• Consistently adhere to legal and corporate requirements.
• Use your strong customer service approach and excellent communication skills to create a positive and memorable claims experience for Youi's customers.

What You'll Bring to the Role:

• A strong track record in customer service and a genuine desire to assist customers when they're in need.
• Excellent communication skills to interact effectively with customers and service providers.
• Problem-solving ability to handle various scenarios and find solutions that benefit both clients and the company.
• Knowledge of relevant legislation and company policies to ensure compliance in all interactions.
• Quick thinking and adaptability to thrive in a fast-paced environment, especially during periods of high claims volume.
• Empathy and patience to provide emotional support and guidance to customers during stressful situations.
• Organizational skills to accurately and efficiently manage and document claim details.

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply!

Reach out to Hannah Burton (Operations Manager) with any questions.