Claims Care Lodgement Advisor
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Job no: 501932LodgePT92Feb26
Work type: Part-Time
Location: SUNSHINE COAST
Categories: Claims
In Youi Claims Lodgements, we take pride in nurturing talent and fostering growth. Our belief in the potential of our team members runs deep, and we're thrilled to provide a platform for your ongoing success. As we push boundaries and innovate, we're on the lookout for exceptional individuals to join us in shaping a trailblazing future.
The details:
- Monday to Friday
- 9:00am - 2:00pm
- 25 hours per week
The Role:
- Be the first point of contact for our customers when they need us most by initiating their claim.
- Find solutions that are a win-win for both our clients and Youi, effectively troubleshooting issues.
- Act as a direct link between customers and service providers.
- Adhere to legal and corporate requirements.
- Use your customer service experience and excellent communication skills to create a positive and memorable claims experience for Youi's customers.
What You'll Bring to the Role:
- A track record in customer service and a genuine desire to assist customers when they're in need.
- Excellent communication skills to interact effectively with customers and service providers.
- Problem-solving ability.
- Quick thinking and adaptability to thrive in a fast-paced environment, especially during periods of high claims volume.
- Empathy and patience to provide emotional support and guidance to customers during stressful situations.
Please reach out to Priscilla Harangozo with any questions.
Advertised: E. Australia Standard Time
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